TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) between Why We Live Travel LLC (“Agency”) and you (including all Travelers on the same booking who share the same household) (“you,” “your,” “yourself” or “Traveler”) becomes effective upon your: (1) electronic or written signature; or (2) payment authorization until terminated in writing by you or Agency.

These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at https://www.whywelivetravel.com/terms.

DEFINITIONS

“Agency” means Why We Live Travel LLC.

“Booking Services” means travel reservation and booking services for Travel Services, which Agency provides to you under these Terms.

“Lead Traveler” means you, acting on behalf of all Travelers on the same booking who share the same household under these Terms.

“Supplier” means any party who provides Travel Services to any Traveler. “Terms” means these Terms and Conditions.

“Traveler” means you and all Travelers on the same booking who share the same household under these Terms.

“Travel Services” means travel products and services provided to you by Suppliers, including hotel accommodations, air transportation, cruises, car rentals, tours, activities, and similar products and services involving any type of leisure, business, or other travel under these Terms.

TRAVELERS

• You are the Lead Traveler—you represent all Travelers on the same booking who share the same household with you.
• By your signature or payment authorization, you confirm to Agency that you have:
  • Shared these Terms with all Travelers; and
  • Obtained written confirmation that each Traveler has agreed to these Terms, which confirmations you will promptly deliver to Agency.
• You are responsible for booking, confirming, and paying for all reservations sufficiently prior to travel dates to ensure availability, avoid late-booking fees, and avoid fare increases.
• You acknowledge the text of these Terms is conspicuous.
• You are responsible for understanding these Terms—please read them carefully before accepting Booking Services or Travel Services.
• If you do not understand any part of these Terms, please contact Agency in writing to request clarification.

AGENCY

• Agency is a travel agent who provides Booking Services (not Travel Services) to you.
• Agency reserves the right at any time to correct errors or omissions regarding pricing or any other matters regarding your travel booking.

SUPPLIERS

• Suppliers are independent companies who provide Travel Services to you.
• Suppliers operate under their own terms, conditions, and management.
• Your travel documentation identifies each Supplier responsible for providing your Travel Services.
• By paying for Travel Services, you consent to the use of those Suppliers.
• All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier.
• Please read Supplier terms and conditions carefully—you are responsible for understanding and complying with terms imposed by any Supplier with which you elect to deal, including without limitation payment of all amounts when due and compliance with Supplier’s rules and restrictions regarding availability and use of Travel Services.
• You understand that any violation of Suppliers’ terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any monies paid. If any such violation results in fees or penalties to Agency, you agree to cover all such actual costs.
• Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
• Suppliers are not subject to Agency’s control—they are not employees, agents, representatives, or affiliates of Agency.
• Agency is not responsible for any Supplier’s breach of contract, failure to comply with any laws, or wilful or negligent acts, errors, or omissions, which may result in delays, inconvenience, costs, loss, damage, injury, or death to Travelers or Travelers’ companions.
• If a Supplier declares bankruptcy, it is not obligated to transport you or to provide refunds. It might continue to provide some or all Travel Services, or it may stop operations completely.
• Other Suppliers may, but are not required to, provide alternative Travel Services.
• Payments to Agency immediately become the property of Suppliers, as required by law.
• Agency is not permitted to provide refunds for Suppliers who have declared bankruptcy.
• Agency has no special knowledge about the financial condition of Suppliers.
• Agency has no liability for recommending a trip credit or a refund.
• All Supplier promotions, incentives, and offers are subject to Supplier availability, which may change at any time without notice.

RATES & INCLUSIONS

• Quoted rates are based on the precise inclusions Agency provides to you in writing.
• Unless specifically itemized on your travel documentation, rates do not include other Travelers’ costs, fees, or taxes related to:
  • Airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes; or
  • Meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical tests or treatment, vaccinations, pharmaceuticals, supplements, or any other charges of a personal nature.

PERSONAL INFORMATION

• You consent to Agency and Supplier use of your personal information.
• You understand that, as part of booking any Travel Services, certain personal information may be conveyed to third parties to accommodate your travel.
• Such information includes birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.
• Agency has no liability regarding the distribution of your information to any Supplier or any Supplier’s failure to protect your personal information.
• You authorize Agency to keep your personal information for as long as needed to provide Booking Services and for a reasonable period thereafter for Agency’s legal or business purposes.

RESERVATIONS & PAYMENT

• You authorize Agency to charge your credit card, debit card, or other means of payment for all charges associated with your travel booking.
• Traveler payments to Agency in currency other than U.S. Dollars (USD) will be converted at then-current exchange rates.
• Agency payments to Suppliers will be converted at then-current exchange rates between USD and the currency in Supplier’s country.
• All Supplier prices are subject to change, including changes based on currency exchange-rate fluctuations.
• Agency has no responsibility for Supplier price changes, currency fluctuations, or surcharges or fees relating to foreign-currency transactions.
• A purchase of Travel Services is not complete until all deposits and other amounts due have been paid and processed and you receive a written booking confirmation.
• If you do not make payments by their due date, Suppliers may cancel your booking in whole or part, which may result in deposits or previous payments becoming NON-REFUNDABLE.
• You are responsible for Supplier price increases, fees, or penalties incurred as a result of your late payment. Agency has no responsibility for such price increases, fees, or penalties.
• Agency reserves the right to cancel your booking if Agency does not receive full payment for Booking Services or Travel Services within a reasonable time, in Agency’s sole discretion.
• If rebooking is requested, Agency will assist with obtaining any refunds due to rebooking trips (e.g., using future cruise credits), but Agency may, in its sole discretion, charge a NON-REFUNDABLE FEE for that Booking Service.

CHANGES & CANCELLATIONS

• You agree to comply with the terms and conditions of Suppliers regarding your Travel Services, and changes thereto, and you agree to pay any applicable change or cancellation fees.
• If you change or cancel a reservation or booking, you may be subject to:
  • Agency fees of USD 0.0; AND
  • Supplier fees, charges, or penalties.
• NO REFUNDS will apply to any cancelled, unused, or partially used Travel Service.
• Hotels may not permit changes to or cancellation of reservations, subject to the terms and conditions of the hotel reservation.

NO SHOWS

• Failure to travel or show up for any reservation or booking is considered a “no show.”
• No show penalties will equal amounts up to the entire cost of travel, subject to terms and conditions of Supplier and Agency policies.

REFUNDS, CHARGEBACKS, AND ADJUSTMENTS

• You will deliver to Agency in writing any claim for refund or adjustment.
• Full details and proof of payment documentation must accompany all claims.
• You may not be entitled to a refund if you change or cancel your travel plans after:
  • a confirmation of the booking; or
  • payment for a booking.
• Refunds are subject to Supplier terms and conditions.
• Suppliers may not issue refunds for cancellation due to actual, threatened, or fear of potential terrorist events, political unrest, pandemic or health concerns, or similar circumstances. Please carefully review Supplier terms and conditions.
• You waive any right to a chargeback in case of cancellation (except for fraud), including any force majeure event (as described below).
• If you attempt a chargeback, reverse charge, or recollection of a payment already made without Agency’s authorization, Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.

ACCOMMODATIONS

• Hotel accommodation is subject to availability at the time of reservation.
• Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a booking. In such cases, Agency will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel.
• Amenities such as air conditioning, elevators, bed size, and similar preferences are not guaranteed at all properties. Even if amenities such as air conditioning, elevators, restaurants, bars, fitness facilities, or pools are available, they are not guaranteed to be operational or accessible during your stay.
• Reimbursement for lack of amenities is solely the responsibility of the hotel.
• Agency may act as an intermediary but is not responsible for such reimbursements.

AIR TRAVEL

• Most airlines consider a name change to be a cancellation.
• You are responsible for excess baggage fees. Travelers must confirm airline baggage allowances for all flights.
• International flights may have different requirements than domestic flights.
• Tickets are payable in full at the time of booking.
• Airline tickets, once purchased, may be NON-REFUNDABLE and NON-EXCHANGEABLE, subject to Supplier terms and conditions.
• Agency is not responsible for any loss, injury, accident, error, or omission that may occur, including schedule changes, additional expenses, delays, and cancellations due to weather conditions or equipment issues.
• You agree to comply with all airline safety guidelines and hold Agency harmless from any liability related to airline restrictions.
• Pre-arranged seat assignments, baggage, meals, and other services may incur additional fees.
• Agency cannot guarantee specific seating arrangements; assignments are based on availability at the time of selection and payment.
• Airlines retain the right to change aircraft and seat assignments at any time.
• Agency is not responsible for any changes made by airlines or any additional charges related to seat assignment changes post-payment.

TRAVEL INSURANCE

• Agency strongly recommends that each Traveler purchases comprehensive travel insurance.
• If you decline travel insurance that covers emergencies, medical needs, or travel delays, you assume all personal risks and financial losses.
• Please note that certain travel insurance policies may not cover pandemics or epidemics.
• Insurance claims will only be honored for covered events as stated in the policy.
• You hold Agency harmless for your decision not to purchase travel insurance and for any claim denials by the insurer.

TRAVELER CONDUCT

• You are responsible for any damage or loss resulting from Traveler actions, errors, or omissions.
• You must pay for any damage or loss directly to the Supplier or service provider.
• You indemnify Agency for any claims made against it (excluding those caused solely by Agency’s negligence), including attorney’s fees and legal costs, related to Traveler acts, errors, or omissions.
• Agency is not liable for costs related to Traveler conduct or removal from Travel Services due to negligence or misconduct.
• You agree not to hold Agency, its employees, agents, or representatives liable for claims arising from Traveler errors or actions.
• An Authorized Party (as defined below) may, at its discretion, refuse you any Travel Service or require you to disembark if:
  • You pose a danger to yourself or others;
  • You engage in disruptive, abusive, or inappropriate behavior;
  • You fail to follow the instructions of an Authorized Party.
• If subject to such a determination:
  • You may be left at the next stop;
  • You will be responsible for all costs related to your subsequent accommodation or transportation;
  • You forfeit any right to a refund for Travel Services; and
  • No Authorized Party will be liable for your actions.
• “Authorized Party” means any Supplier or their agents, representatives, or sub-suppliers, including but not limited to ship operators, tour directors, group leaders, or crew members.
• You are solely responsible for your baggage and personal items at all times.

DISABILITIES & SPECIAL NEEDS

• If you have disabilities or special needs that require accommodations, please inform Agency in advance of booking.
• If you need mobility devices or other equipment, note that rentals may incur additional charges.
• Airlines and Suppliers might impose additional charges or size restrictions for mobility devices.
• For service or emotional support animals, advance arrangements and documentation may be required.
• Travel destinations outside the United States and Canada may have different laws and facilities.
• Please consult your healthcare provider before booking your travel.
• Agency will make reasonable efforts to arrange appropriate services but is not responsible if Suppliers fail to meet your needs.

FOOD ALLERGIES

• If you have food allergies (“Food Allergies”), please notify Agency before booking.
• Each Traveler acknowledges the risks of reactions or delays due to Food Allergies and is solely responsible for managing them.
• You agree not to initiate chargebacks related to Food Allergies.

RISK ACTIVITY

• If you engage in any activity that poses risks to health, safety, or property (“Risk Activity”), you assume all responsibility and costs.
• You agree not to pursue any legal action against Agency for any Risk Activity-related incidents and release Agency from all liability.
• Risk Activity includes any activity that is inherently dangerous or hazardous.

TRAVELER IDENTIFICATION & PROOF OF CITIZENSHIP

• The TSA requires all airline passengers to provide:
  • Secure Flight Passenger Data (SFPD);
  • Full name as shown on government-issued ID;
  • Date of birth;
  • Gender; and
  • Redress number (if available).
• The names on all travel documents must match the names on government-issued IDs.
• You are responsible for any fees due to incorrect information.
• Updated security measures are available at www.tsa.gov.
• U.S. citizens traveling internationally must have a valid passport, valid for at least six months beyond the return date.
• You are responsible for obtaining and complying with all required travel documentation.
• Additional documentation may be required for minor Travelers (age 17 and under).
• No refunds will be provided for costs incurred due to failure to provide required documentation.

PASSPORTS, VISAS, AND DRIVER’S LICENSES

• You are responsible for knowing and acquiring the necessary travel documents.
• Agency can assist with document acquisition upon request, but is not liable for failures in obtaining them.

ENTRY REFUSAL

• Countries may restrict entry for persons with criminal records.
• You are responsible for understanding entry laws at your destination.
• Agency does not verify Traveler criminal records.
• Refusal of entry does not justify cancellation or refund.

PANDEMICS, EPIDEMICS, AND TRAVEL ADVISORIES

• You are solely responsible for being aware of any travel restrictions related to pandemics, epidemics, and advisories.
• You confirm that you have reviewed CDC and U.S. Department of State travel advisories regarding health threats, including COVID-19.
• Certain countries may require testing or quarantine upon entry or return.
• Screening procedures may include temperature checks and mandatory face coverings.
• It is your responsibility to monitor the latest travel advisories via the following links:
  • CDC Travelers
  • CDC Travel Notices
  • U.S. Department of State
• Failure to comply with these advisories may result in boarding denials or travel disruptions.
• You agree to hold Agency harmless for any penalties or fees related to non-compliance with travel advisories.

RESTRICTED PRODUCTS & MATERIALS

• You are responsible for complying with all laws regarding restricted products, including but not limited to animal products, plants, cultural artifacts, alcohol, firearms, knives, explosives, and other prohibited items.
• You must also comply with laws regarding illegal drugs and related paraphernalia.
• Local laws may require you to carry a medical prescription for certain substances.
• Violation may result in immediate termination of Travel Services and potential legal action.

HAZARDOUS MATERIALS

• Federal law prohibits air passengers from carrying hazardous materials in their luggage or on their person.
• Violations can result in severe penalties, including imprisonment and fines (see 49 U.S.C. 5124).
• Examples include explosives, compressed gases, flammable materials, oxidizers, poisons, corrosives, radioactive materials, paints, lighter fluid, fireworks, tear gases, oxygen bottles, lithium batteries, and radiopharmaceuticals.

LIMITATIONS OF LIABILITY

• Agency acts as an agent of Suppliers and has no control over Supplier or Traveler activities or any third party’s actions.
• Traveler agrees that Agency shall not be liable for any damages, whether direct, indirect, incidental, consequential, or other, including but not limited to property damage, personal injury, or death arising from:
  • Any act, error, or omission by any Supplier or its personnel;
  • Any act, error, or omission by the Traveler; or
  • Any act, error, or omission by any third party.
• Traveler releases Agency from all liability as stated above.
• In any event, Agency’s total liability shall be limited to the amount of commissions or fees received for Booking Services under these Terms.
• All other warranties, express or implied, are excluded.

ARBITRATION

• If a dispute arises between you and Agency regarding these Terms, the parties will first attempt to resolve it amicably.
• If resolution is not reached within 60 days of written notice of the dispute, the matter will be submitted to binding arbitration in Fulton County, Georgia, under the American Arbitration Association rules. Each party will bear its own costs and attorney’s fees.

FORCE MAJEURE

• No failure or delay in performance due to circumstances beyond the reasonable control of Agency (including acts of God, natural disasters, war, terrorism, epidemics, pandemics, and other force majeure events) shall be considered a breach of these Terms.
• Agency is not liable for any delays or non-performance arising from force majeure events.
• If Suppliers are affected by force majeure, they may vary or cancel travel arrangements without notice.
• If assistance is requested following an accident caused by force majeure, you are responsible for all alternative arrangements.

GENERAL

• Amendments: These Terms may be amended only in writing by Agency.
• Assignment: You may not assign any rights or obligations under these Terms without prior written consent from Agency.
• Waiver: No delay in enforcing these Terms shall constitute a waiver of any rights, and each right is cumulative.
• Severability: If any part of these Terms is found unenforceable, the remainder will remain in full force.
• Relationship of Parties: These Terms do not create an agency, partnership, joint venture, or employment relationship between you and Agency.
• Notices: All notices must be in writing and will be deemed delivered when received at the designated address.
• Counterparts: These Terms may be signed electronically in multiple counterparts, which together constitute one agreement.
• Governing Law: These Terms are governed exclusively by the laws of Georgia.
• Further Assurances: Both parties agree to perform any additional acts necessary to effect these Terms in good faith.
• Entire Agreement: These Terms, along with the Travel Services Agreement, form the entire agreement between the Traveler and Agency, superseding all previous agreements.

Why We Live Travel LLC is an independent agency authorized to operate under Legato.

SELLER OF TRAVEL CREDENTIALS UNDER Legato.

California Registered Seller of Travel CST 2130335-70. Registration as a seller of travel does not constitute approval by the State of California.

Fla. Seller of Travel Ref. No. ST-41147.

WA UBI # 604 118 560.

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Revised: 20-08-2023